Game Problems

Q : What is the purpose of the Game Problems on self-service center OK.WIN ?
A :Our platform is committed to solving every problem our valued members are experiencing in the game. To assist you, we have created this support channel where you can describe your problem and contact our customer support team, which is available 24/7 to help you.

Q : How i can submit issue about Game Problems on self-service center OK.WIN ?
A :We already provide two alternative way for all our member to be able reaching out our customer support that we will separate as "Before Login" and "After Login" by the following step :

After Login
  • Login into your OK.WIN ID Account
  • Click Customer Service button
  • Choose Game Problems
  • Fill and Explain the issue that you are encountering
  • Upload the proof picture of the problem you are encountering
  • Click the "Confirm" button

    • NOTE : For faster and more accurate support, please use the OK.WIN Self-Service Center and select the correct category for your issue.

  • Submit issues like Deposit Not Received, Withdrawal Problems, IFSC Modification, Delete Bank Account, Change ID/Login Password, Change Bank Name, Delete Old USDT Address, and Winstreak Bonus under their respective categories.

  • Use the "Game Problems" category only for gameplay-related issues such as games not loading, delayed results, or profit errors.

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    Before Login
  • Visit our OK.WIN official link at: https://www.OK.WIN/
  • Click Customer Service button
  • Choose Game Problems
  • Fill in your OK.WIN ID account
  • Fill and Explain the issue that you are encountering
  • Upload the proof picture of the problem you are encountering
  • Click the "Confirm" button

    • NOTE : For faster and more accurate support, please use the OK.WIN Self-Service Center and select the correct category for your issue.

  • Submit issues like Deposit Not Received, Withdrawal Problems, IFSC Modification, Delete Bank Account, Change ID/Login Password, Change Bank Name, Delete Old USDT Address, and Winstreak Bonus under their respective categories.

  • Use the "Game Problems" category only for gameplay-related issues such as games not loading, delayed results, or profit errors.

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    STATUS ISSUE
    Q : How do i check my status issue Game Problems on self-service center OK.WIN ?
    A : You can check the status issue by pressing the “Progress Query” for checking all the order record status that you have been submitted to self-service center.

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